Terms and ConditionsLast Updated: [20-02-2025]
Welcome to CoachGates! These Terms and Conditions ("T&C") govern your access to and use of the CoachGates platform (the "Platform"), which connects users seeking coaching services ("Users") with professional coaches ("Coaches"). By accessing or using CoachGates, you agree to comply with these terms. If you do not agree, please refrain from using our services.
1. Definitions
"Platform" refers to the CoachGates website and any related services.
"User" refers to any individual or entity using the platform to seek coaching services.
"Coach" refers to any professional providing coaching services via the platform.
"Services" refer to the coaching, courses, books, webinars, and other content provided on CoachGates.
"We," "Us," or "Our" refers to CoachGates and its operators.
2. Acceptance of Terms
By registering on CoachGates, both Users and Coaches agree to abide by these terms and any future modifications. We reserve the right to update these terms at any time, and continued use of the platform signifies acceptance of the updated terms.
3. Account Registration and Responsibilities
3.1 User Responsibilities
Users must be at least 18 years old or have parental consent to use the platform.
Users agree to provide accurate personal details and maintain confidentiality of their login credentials.
Users are responsible for any actions performed under their account.
3.2 Coach Responsibilities
Coaches must provide truthful and verifiable information about their qualifications and expertise.
Coaches are solely responsible for the quality and accuracy of the coaching they provide.
Coaches must not engage in misleading practices, false advertising, or unprofessional conduct.
Coaches must adhere to all applicable laws and ethical standards in their field.
4. Payments, Commission & Refunds
4.1 Payment Processing
All transactions are processed through third-party payment providers.
Users must pay in full before accessing coaching sessions.
Coaches receive payouts after deducting platform fees.
4.2 Platform Commission
CoachGates charges a 20% commission on all coaching transactions.
Coaches agree to this deduction as part of their earnings.
4.3 Refunds & Cancellations
Users may cancel a session at least 24 hours before the scheduled time for a full refund.
Cancellations made within less than 24 hours are non-refundable.
If a coach fails to appear for a scheduled session, the user is entitled to a full refund.
If a coach reschedules a session and the user declines the new timing, they are entitled to a full refund.
If a user books a coaching package and decides to cancel mid-way, refunds are at the coach’s discretion.
Refunds are not guaranteed if the user does not achieve the desired results from coaching.
CoachGates reserves the right to mediate disputes regarding refunds but is not responsible for refund decisions, which rest solely with the coach.
If a session is interrupted due to technical issues from the coach’s side, the user may be eligible for a partial refund or session rescheduling.
If a session is interrupted due to technical issues from the user’s side, no refund will be issued.
4.4 Coach Payouts
Coaches will receive payment 7 days after successfully completing a session to ensure proper dispute resolution.
If no disputes arise within 7 days, the payment will be released to the coach’s registered account.
Payouts will be processed through the designated payment method selected by the coach.
5. Code of Conduct
All Users and Coaches must adhere to the following standards:
Respect & Professionalism: No hate speech, harassment, or discrimination.
Authenticity: Coaches must not misrepresent their qualifications.
Confidentiality: Any personal information shared during sessions must be kept confidential.
No Illegal Activities: Any unlawful activities will result in immediate account termination.
6. Intellectual Property & Content Ownership
Coaches own the intellectual property of their content (courses, books, materials, webinars).
Users are not allowed to record, redistribute, or resell coaching sessions.
CoachGates may use anonymized session data for platform improvements.
7. Non-Solicitation & Poaching Policy
Users and Coaches agree not to bypass the platform for direct engagements.
Any attempt to solicit, hire, or poach coaches or users outside of CoachGates may result in account termination and legal action.
Coaches may not share personal contact information with users for off-platform transactions.
8. Indemnification
Users and Coaches agree to indemnify and hold CoachGates harmless from any claims, losses, or damages arising from:
Misuse of the platform
Breach of these Terms & Conditions
Violations of laws or third-party rights
9. Termination of Accounts
9.1 User Termination
We may suspend or terminate a user's account if they:
Violate these Terms & Conditions.
Engage in fraudulent or unethical behavior.
Use the platform for activities unrelated to coaching.
9.2 Coach Termination
A coach’s account may be terminated for:
Providing false qualifications.
Repeated complaints from users.
Violation of payment terms or unethical behavior.
10. Limitation of Liability
CoachGates is a facilitator, not an employer of Coaches, and does not guarantee specific results from coaching services.
We are not liable for any direct, indirect, or incidental damages resulting from the use of our platform.
Any disputes between Users and Coaches must be resolved among themselves, with CoachGates acting only as a mediator when necessary.
If a User is redirected to a third-party website from our platform, CoachGates is not responsible for any issues, losses, or damages that occur on that external website.
11. Privacy Policy
Use of the platform is subject to our Privacy Policy, which outlines how we collect, use, and protect user data. Users and Coaches agree to data collection as per our policy.
12. Dispute Resolution
In case of disputes, both Users and Coaches agree to seek mediation before pursuing legal action.
All legal matters will be governed under the jurisdiction of l
13. Modification of Terms
CoachGates reserves the right to modify these Terms & Conditions at any time.
Users and Coaches will be notified of changes via email or platform announcements.
Continued use of the platform after modifications indicates acceptance of the new terms.
14. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us at [91+ 7004089601]. or email [manish@coachgates.com]
By using CoachGates, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.