Effective Date: 24/05/2025

At Coachgates.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. By accessing or using our platform, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect both personal and non-personal information from users of our platform, including users browsing the site, clients, and listed coaches.

A. Personal Information

Account Information: When you create an account, we collect your name, email address, phone number, and payment details.

Coaching Profile Information: For coaches, we collect your credentials, experience, location, contact information, areas of expertise, qualifications, and business details.

Communication: Includes any content shared via forms, email, chat, or support interactions.

B. Non-Personal Information

Usage Data: IP address, browser type, device details, pages visited, session duration.

Cookies and Tracking: We use cookies and similar technologies to improve the user experience, analyze behavior, and personalize content. You can modify cookie preferences in your browser settings.

C. Publicly Available Information

To create a rich and inclusive coach directory, we may collect and publish publicly accessible information (e.g., from government directories, therapist databases, or business listings) under fair use guidelines. This may include names, professions, business addresses, websites, or contact numbers.

If you are listed and wish to claim, update, or remove your profile, you may contact us directly at support@coachgates.com 

2. How We Use Your Information

We use collected data for the following purposes:

Account Management: Creating and managing your account or profile.

Service Delivery: Facilitating sessions, bookings, payments, and communications.

Personalization: Recommending coaches or services based on your behavior or interests.

Marketing and Updates: Sending promotional emails or feature announcements (opt-out anytime).

Customer Support: Helping you resolve issues and provide feedback.

Analytics and Improvement: Understanding usage to enhance services and user experience.

Legal Compliance: As required under applicable laws or court orders.

3. Data Security

We implement industry-standard security measures (SSL encryption, secure databases, restricted access controls) to protect your information. However, no system is entirely immune to risks; please use strong passwords and be cautious while sharing sensitive data.

4. Sharing Your Information

We do not sell or rent your data. We may share your data under the following conditions:

Service Providers: Payment processors, cloud storage, and support software (bound by strict confidentiality agreements).

Public Listings: Coach information sourced from public records may be displayed until claimed, corrected, or removed.

Legal Obligations: To comply with applicable laws, regulations, or valid legal processes.

Business Transfers: In a merger, acquisition, or company reorganization, your data may be transferred with notice.

5. Your Rights and Choices

You have full control over your personal data:

Access & Correction: Request access or update to your data.

Erasure: Ask us to delete your data (as permitted by law).

Marketing Opt-Out: Unsubscribe using email links or write to us directly.

Cookie Management: Adjust browser settings to restrict cookies.

6. Public Directory and Opt-Out Rights

As part of our commitment to building a trusted ecosystem, we list professionals using publicly available sources (government databases, online business listings, therapist registries, etc.).

We respect your right to privacy. If your profile is listed and:

You want to claim or verify it,

You want to update or edit it,

Or you want it removed completely,

Please contact us at support@coachgates.com. We typically process such requests within 1 business days.

7. Children’s Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect data from minors. If we become aware of such data, we will delete it immediately.

8. Third-Party Websites

Coachgates.com may contain links to third-party websites or tools. We are not responsible for their privacy practices. Please review their policies separately.

9. Changes to This Privacy Policy

We may update this policy periodically. The updated version will be posted on this page with a new "Effective Date." Continued use of the platform indicates your agreement with the updated terms.

10. Contact Us

For any privacy-related concerns or questions, please contact us at:

Coachgates.com Email: [support@coachgates.com] Phone: [+91-7004089601]

Thank you for trusting Coachgates.com with your data. We are committed to transparency, control, and user empowerment when it comes to your privacy.