Shipping & Delivery Policy – CoachGates.com
Effective Date: [25/05/2025] Last Updated: [26/05/2025]
Welcome to CoachGates.com – your trusted destination for personalized coaching across health, wellness, professional growth, personal transformation, relationships, and financial success.
Since CoachGates.com is a service-based platform, our “Shipping & Delivery” policy refers to the access, scheduling, and delivery of digital services such as 1:1 sessions, group bookings, and consultations with verified coaches. We do not ship any physical products.
1. Nature of Services
All offerings on CoachGates.com are digitally delivered coaching services, booked in advance and conducted online through integrated video platforms.
Categories include:
Health & Wellness (e.g., mental health therapists, dieticians, yoga coaches)
Professional Development (e.g., executive, sales, career, communication coaches)
Personal Development (e.g., NLP, spiritual, law of attraction coaches)
Relationship Coaching (e.g., dating, marriage, parenting coaches)
Finance Coaching
2. Service Scheduling & Confirmation
Users can schedule 1:1 or group sessions directly through the CoachGates platform.
After payment and successful booking, a confirmation email/SMS with session details and access links will be sent instantly.
All bookings are visible in your CoachGates dashboard, under “My Bookings.”
⏱️ 3. Delivery Timelines
Immediate Access: For self-paced programs or pre-recorded sessions (if offered).
Scheduled Access: For live 1:1 or group sessions, users will join at the agreed-upon date and time.
We recommend checking your time zone and adding the session to your calendar.
4. Service Availability by Location
CoachGates services are globally accessible, provided users have:
A stable internet connection
A device with camera and microphone
Access to supported platforms (Zoom, Google Meet, or in-app video)
Certain local regulations may restrict access to specific coaching categories (e.g., sex therapy in some countries).
5. Service Access Details
Upon successful booking:
A session link, calendar invite, and coach contact will be provided.
You may receive pre-session questionnaires or forms (optional, depending on coach).
In case of delays or missing session links, please contact support@coachgates.com.
6. Missed or Delayed Sessions
If you miss a scheduled session without prior notice (within 24 hours), it may be non-refundable.
In case of technical issues or emergency cancellations by the coach, we will reschedule or refund per our cancellation policy.
7. Refunds & Cancellations
Please refer to our Cancellation & Refund Policy for full details. Refunds are applicable in:
Service non-delivery
Double booking/payment
Coach no-show
8. Support & Contact
For shipping (service delivery) queries or access issues, reach us at:
Email: support@coachgates.com,manish@coachgates.com Phone/WhatsApp: [+91-7004089601] Support Hours: 9:00 AM – 9:00 PM IST (Mon–Sun)
✅ Summary (for customer clarity)
Feature Details
Type of Product Digital Coaching Services
Delivery Mode Online via video (Zoom, Meet, etc.)
Access Timing Instant (pre-recorded) or Scheduled
Delivery Confirmation Email, SMS, Dashboard
Global Access Yes
Refund for Missed Session Conditional (see cancellation policy)